How to order

Jewellery customization

The user interface of our website allows you to customize all the elements of our jewellery. So you can tailor them to your liking and, if need be, easily adapt them to a specific budget.

If you don't know the exact size for a ring, you can select an approximate size and let us know that you need a tool to measure the size. We will ship it to you as soon as we register your order.

Once your jewel is customized, you can order it directly online by adding it to the shopping cart and continuing the purchase process (an account will be automatically set up for you on the site once you confirm your order).

For any other customization option that does not exist directly online, whether it involves the stones (their shape or quality) or the jewellery (their dimensions or design), do not hesitate to contact us using the “Request personalized quote” button.


Order confirmation and payment

Your order will be confirmed as soon as we receive the partial or total payment of your purchase.

We offer several methods of payment for this purpose: credit card, PayPal and bank transfer.

If you make a down payment, it must be at least 30% of the total value of your purchase. You will be asked to pay the balance once your order is ready for shipment.


Manufacturing process

As soon as we receive your order and payment, partial or total, we will proceed to the production of your piece of jewellery.

A creation by Alexandre Rosenberg is the guarantee of meticulous craftsmanship and high-quality, as well as the promise of an in-house production, and not by subcontractors. All our jewels are made to order in a pure spirit of tradition and savoir-faire, according to your choice of materials and other personal wishes.



The production times given in the description of the jewellery are indicative. As our jewellery pieces are created in our own workshop, we can assure our customers of a great flexibility in terms of order processing times.

If it is an urgent order or if you wish to receive it before a specific date, please contact us to know the exact delay we can guarantee for your customized piece of jewellery.



Your precious jewel will be delivered to you in a high-quality jewellery box by secure express delivery (FedEx). We take care of all the risks linked to the transport until the delivery of the parcel. We will of course contact you before sending the parcel to agree on the date of the courier's visit.

We would like to point out that the delivery of parcels by the transport company is only possible during office hours. As it is unfortunately not possible to choose a delivery time slot, we invite you to indicate an address where you can receive the parcel during these hours. Alternatively, you can choose to send the order to a trusted person who will be able to ensure that the package is received.

Secure payments

You can make the payment for your order with Credit Card, PayPal, or Wire Transfer. 3 or 4 interest-free installments payment option available.

Complimentary secure worldwide delivery

We offer free worldwide delivery with FedEx Express Priority Service. All shipments travel 100% insured and are delivered against signature.

Orders & withdrawals in workshop

You are welcome to visit our workshop in Luxembourg-city where you can order your jewels or withdraw them personally.

Complimentary returns & exchanges

We offer free exchange & return within 30 days except for personalized products.

Lifetime warranty & complimentary service

We offer free yearly service of setting control, cleaning, repolishing, and rhodium plating for all our creations.

TrustScore 5.0 / 5