Right of withdrawal
Beyond the legal right of withdrawal, you have the possibility to return your order, including personalized products – without having to justify the reason – within 30 days from the date of receipt of your order.
We take care of the logistics and the expenses related to the returns.
To exercise your right of return, the following conditions must be met:
– the jewel must be returned in its original condition, i.e., without any trace of wear and tear and bearing its label, proof that it has not been worn;
– all the elements accompanying the jewel (packaging, accessories, certificates, original invoice) must be returned in perfect condition.
To ensure a smooth return, it is essential to inform us of your decision beforehand and to follow the instructions provided.
Once your request has been approved, we will email you a returns label to print. We will also agree with you on the address and date for the carrier to come and collect the parcel.
Upon receipt of the package, we will examine the returned jewellery, and if the return conditions are met, we will proceed with the refund as soon as possible (at the latest within 30 days from the date of receipt of the returned jewellery).
Refunds can only be made in the name of the person who placed the order and by the payment method that was used to pay for the order.